Contact Us
We're a small team. We read every email and reply within one business day.
Get in touch
Email: help@velourcalm.com.au
Response time: Within 1 business day (Mon–Fri, 9am–5pm AEST)
Order & shipping enquiries
For questions about your order, tracking, or delivery — email us with your order number and we'll look into it straight away. Most issues are resolved within a few hours.
Subscription management
Need to skip, pause, or cancel your subscription? Email us or log into your account. We'll never make it hard to cancel — we'd rather you come back when the time is right.
Returns & refunds
We offer a 30-day money-back guarantee, no questions asked. If velour isn't working for your dog, email us with your order number and we'll process a full refund within 2 business days.
Wholesale & stockist enquiries
Interested in stocking velour? We'd love to hear from you. Reach out and we'll send through our wholesale info pack.