Shipping & Deliveries
Orders ship from our Sydney warehouse. We deliver Australia-wide.
Delivery timeframes
| Region | Timeframe | Cost |
|---|---|---|
| Sydney metro | 1–2 business days | $6 (one-time) · Free (subscribe) |
| Melbourne, Brisbane, Adelaide, Perth metro | 2–4 business days | $6 (one-time) · Free (subscribe) |
| Regional & rural Australia | 3–6 business days | $6 (one-time) · Free (subscribe) |
| All subscriptions | Same as above | Free shipping |
All timeframes are estimates and exclude weekends and public holidays. During peak periods (Christmas, sale events) please allow an extra 1–2 days.
Order processing
Orders placed before 12pm AEST Monday–Friday are dispatched the same day. Orders placed after 12pm or on weekends are dispatched the next business day.
You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Tracking your order
All orders are sent via Australia Post with full tracking. Once your order ships, you'll receive a tracking link by email. You can also track directly at auspost.com.au/track.
If you haven't received a tracking email within 2 business days of your order, contact us at help@velourcalm.com.au.
Returns & refunds
We stand behind velour with a 30-day money-back guarantee. If your dog doesn't show any improvement within 30 days of consistent use, contact us and we'll refund your order in full — no questions asked, no return required.
To request a refund: email help@velourcalm.com.au with your order number and we'll process it within 2 business days.
Subscription orders
Subscription orders ship automatically on your chosen frequency. You'll receive an email 3 days before each dispatch so you can skip, pause, or update your order. All subscription orders include free shipping, always.
To manage your subscription, log into your account or email help@velourcalm.com.au.
Questions?
Email us at help@velourcalm.com.au and we'll get back to you within one business day.