Warranty and Returns

30-Day Money-Back Guarantee

We stand behind velour completely. If you're not satisfied within the first 30 days of your purchase, contact us and we'll refund you in full — no hoops, no hassle.

How to Request a Refund

Email us at hello@velourcalm.com.au within 30 days of receiving your order with your order number and a brief description of the issue. We'll process your refund within 3–5 business days of approval.

Subscription Cancellations

You can cancel your subscription at any time through your account portal or by emailing us. Cancellations made at least 24 hours before the next scheduled dispatch will take effect immediately. Orders already dispatched cannot be cancelled.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email us within 14 days with a photo of the issue. We'll reship the correct item or issue a full refund — whichever you prefer.

Change of Mind Returns

We don't accept physical returns of opened product for health and safety reasons. Our 30-day money-back guarantee covers you instead — if it's not working, we'll refund you.

Australian Consumer Law

Our returns policy operates in accordance with the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.