Terms and Conditions

By using the velourcalm.com.au website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

These terms apply to all users of velourcalm.com.au. velour reserves the right to update these terms at any time. Continued use of the site following any changes constitutes your acceptance of the updated terms.

2. Products and Descriptions

We take care to describe our products accurately. Velour Calming Chews are a natural supplement for dogs and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If your dog has a known health condition, consult your veterinarian before use.

3. Orders and Payment

All prices are listed in Australian dollars (AUD) and include GST. We accept major credit cards and other payment methods as displayed at checkout. Your order is confirmed once payment is processed and you receive a confirmation email.

4. Subscriptions

Subscription orders renew automatically on your chosen cycle. You may skip, pause, or cancel your subscription at any time through your account portal or by contacting us at hello@velourcalm.com.au. Cancellations must be made at least 24 hours before the next scheduled dispatch.

5. Refunds and Returns

We offer a 30-day money-back guarantee on all first-time purchases. Please see our Warranty and Returns page for full details.

6. Intellectual Property

All content on this website — including copy, imagery, branding, and design — is the property of velour and may not be reproduced without written permission.

7. Limitation of Liability

To the extent permitted by Australian consumer law, velour is not liable for any indirect or consequential damages arising from use of our products or website.

8. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Last updated: May 2026